IntroductionKeolis

A new way to discover your town

Case studies

How can an interactive kiosk make life easier for citizens and tourists ?

Skills used:
  • API interface
  • Brand identity
  • Connected objects
  • Design thinking
  • E-Marketing
  • Ergonomic design
  • Illustration
  • Logo
  • Market research
  • Market studies
  • Media kit
  • Search engine
  • Store interface
  • User-friendly design
  • UX / UI
At the request of ‘Grand Chambéry Agglomération’ (Chambéry, France, Urban district council) Keolis set up an interactive kioskstrategically placed close to Chambéry station.
The objective: giving tourists and local people directions and all the practical information required to make the most of the town. For this audacious project, NewQuest developed all the settings and interfaces needed for the kiosk.
Ce projet a été réalisé en collaboration avec :
INFORMATION GATHERING RELEVANT DATA
  • Public
    transport

    Real time, up-to-date information :
    choice of the quickest means of transport
    traffic disruption information...

  • camera

    TOURIST SITES

    Restaurants, hotels, shops, monuments…

  • monument

    PRACTICAL
    SERVICES

    Town hall, post office, tourist office...

Creating a quality
USER-EXPERIENCE

From this starting point, we segmented the data to create a smooth, high-performance user-experience, thus enabling each target to get the information needed in the shortest possible time.

Finding a place
or an itinerary

The user can :
- access a map of the town
- find the different means of transport available
- get a customized itinerary

Exploring Chambéry,
going out, having fun

The user can find :
- activities
- events
- ongoing or upcoming special offers
in Chambéry.

Get information
by email

The user can get the information / itinerary sent directly to their email.

Accessibility

To provide full access to the kiosk for persons with reduced mobility, we developed a specially adapted interface. 

off on
Settings

AND SPECIAL SUPPORT FEATURES

Security and privacy

We have installed settings on the interactive kiosk to prevent fraud or misuse. User data is not saved and can be deleted manually when closing the session. The session is reset automatically every five minutes.

Fully Administrable

Through a back office system developed using WordPress, Keolis is able to edit any of the content available on the interactive kiosk.

A full scale test !

To check the kiosk’s performance our team tested the interface in-situ putting themselves in the shoes of a real user.
The objective was to ensure that the kiosk worked properly and correct any minor flaws.This approach enables us to guarantee an optimal user experience.

See also

Times of the next buses

NewQuest has developed a smartphone interface to enable users of the Synchro bus network to easily find the time of the next bus by using the QR code at each bus-stop.

A screen at the hospital

We have also designed an interface to display information on a screen at the way out of Chambéry Hospital, giving the times of the next buses from the nearby stops.

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